BlackFish provides government clients with professional staff proficient in application processing, records management, libraries, printing & copying, and scanning & digitization.

Typically, these are high-volume, time sensitive, operations in which we must meet stringent production targets. Services include: mail room operations; file room management; library operations (including creating digital libraries); initial application interpretation and directing to agency reviewers; document management system maintenance; registration and tracking of commercial entities interfacing with government agencies; initial processing of field reports from commercial and government providers and directing them to appropriate agency reviewers; scanning; archiving; customer help desk (public disclosure rooms, IT, and libraries); document redaction relating to public release and response to Freedom of Information Act requests; and document destruction.

​​Application Processing
BlackFish brings expertise in the range of application processing activities from initial receipt to archiving and destroying processed documents. The company has a track record of successfully meeting performance standards, processing applications in a timely manner, and preventing backlogs. We have mastered the handling of information (both paper and electronic). However, our culture dictates that we constantly strive to introduce creative approaches to application processing, producing greater efficiency and effectiveness, lowering costs, and delivering higher service levels.
 
Records Management
BlackFish performs full life cycle records management, including logging, classifying, storing, securing, and destruction (or archiving) of records. Formal records management has many business, regulatory, and legislative benefits including efficient information retrieval; facilitating information and file sharing; minimizing duplication of information; rational records retention policy; supporting risk management and business continuity planning; ensuring compliance with financial, audit, and legislative requirements; and Freedom of Information Act (FOIA) compliance.
 
We deliver experienced, secure, and innovative mail, package handling, and paper delivery services to the federal government. Our support staff is cleared to handle classified materials. Accuracy of delivery, process efficiency, innovative technology, professional staffing, and accessible customer service is what drives BlackFish to remain a leader in the industry. To further our benchmark for quality management, BlackFish attained ISO 9001:2015 certification which guarantees internal management consistency, information flow, time management, performance to the highest level, and improves accountability and traceability.
 
Library Services
Through state-of-the-art library and content management technologies, BlackFish integrates open source, low-cost tools with modern, mass-dissemination, internet-based technologies to enhance traditional hardcopy-based resource center and library services. We specialize in delivering knowledge.
  
Print & Copy Services
BlackFish provides document receipt (through multiple media), document preparation, scanning, production (printing and finishing), quality control, reporting, and delivery.
 
Scanning & Digitization
BlackFish has scanning and digitization expertise that includes indexing, logging, scanning, and archiving large volumes of documents and records. Scanning and digitization services are often subject to multiple levels of quality control and performance tracking. Our team brings experience in high-volume, fast-paced environments where teamwork, quality, and innovation are core values. Our experiences include processing, preventing, and eliminating backlogs; converting documents to electronic format; indexing and storing new electronic files appropriately; and destroying paper files.
 
Documents are logged into a process tracking database, where they are monitored throughout the scanning process and examined. Preparation activities can include page numbering, sorting into logical groups, separating these logical groups, and bar coding each document. Document preparation services are often required to remove staples, cut spines, remove binder clips, remove paper clips, and remove rubber bands. Indexing teams inspect the scanned images in detail, returning flawed images for re-scanning. Inspection and verification, of both the original document and the final image, ensures quality control. Scanned images are submitted and, following approval and written notification, destruction of hard copy files may be requested.